At Gaur Gadda Re. House, we aim to ensure that our customers have a smooth and satisfactory shopping experience. Below are the guidelines for our refund and cancellation policy:

1. Order Cancellation

• Cancellation Window: Customers can cancel their order within 12 hours of purchase confirmation without incurring any charges. Cancellations requested after this period may not be accepted.
• How to Cancel: To cancel an order, please contact our customer support team via email or phone with your order details.

2. Refund Policy

• Eligibility for Refund: Refunds are applicable under the following conditions:
  • The product was damaged upon delivery, and the damage was reported immediately.
  • The product is defective or does not meet the description provided on our website.
  • The product was cancelled within the stipulated time frame.
• Non-Refundable Items: Items that are customized, misused, tampered with, or show signs of wear and tear will not be eligible for a refund.
• Refund Process: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original method of payment within 7-10 business days.

3. Return Policy

• Return Window: You may request a return within 7 days of receiving the product. All items must be in their original packaging, unused, and in resellable condition.
• Return Shipping: If the return is due to a damaged or defective product, Gaur Gadda Re. House will cover the return shipping costs. For all other return reasons, the customer is responsible for covering shipping costs.

4. Non-Refundable and Non-Cancellable Items

• Items that have been customized or made-to-order.
• Products that have been tampered with, misused, or are returned with visible damage not caused during delivery.

5. Exchange Policy

• If a customer wishes to exchange a product for another, they must initiate the request within 7 days of delivery. Exchanges will be processed depending on product availability and eligibility.

6. Damaged or Defective Products

• Reporting Damage: In case of receiving a damaged or defective product, the customer must inform us immediately upon delivery. Evidence such as photographs of the damage must be provided.
• Replacement: Gaur Gadda Re. House will arrange for a replacement or a full refund for damaged or defective products.

7. Contact Information

For any queries regarding refunds, cancellations, or returns, please contact our customer service team at support@gaurgaddahouse.com or +91 7007741153. Our team will be happy to assist you.